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When Your Data Really Matters.

Terms

Please note that a complete DataChasers® Fee Schedule, which includes applicable hourly rates and detailed accounting information, is immediately available by e-mail or fax; all billing contingencies and services adhere to the detailed Fee Schedule. Please Contact Us for that specific information.

Payment options through VISA or MasterCard for your convenience.

Visa and mastercard

Generally

  • All services are contingent on a signed Service Agreement and advance retainer.
  • The retainer is based upon the quoted hourly rate, and presumes the accuracy of the client's description of the specified computer system and the requested scope of the examination.
  • The hourly rate, the retainer, and any probable costs will be quoted on the signed Agreement prior to any examinations being started, thus ensuring that the client is fully aware of all anticipated expenses. The exact hourly rate is set after considering the circumstances of the case. Considerations include multiple-computer cases (discounted); type of agency (e.g. public entities & non-profit organizations); and/or other extraordinary circumstances.
  • Travel (driving time) over fifty (50) minutes is halved (e.g., one hour travel is billed as half-an-hour).
  • Expert witness testimony and Special Master services may be any court presence, appearance, or testimony; please click on the Services link, Expert Witness Testimony section, for additional information.
  • A detailed account statement will be provided to the client at each stage of the investigation, ensuring full disclosure of client's expenses.

Shipping

Shipping computers is a common occurrence. There is little reason for concern, as long as certain guidelines are adhered to.

SELECTING A CARRIER
Selecting a carrier depends on your specific needs and the circumstances. E.g., both FedEx and UPS offer good service, but one's pickup, or overnight service may be quicker than the other. Use a reputable carrier or courier. Always put additional shipping labels under a flap or inside the box.
PACKING MATERIAL
Static electricity is not your friend. Do not pack HDDs (hard drives) in Styrofoam or Styrofoam peanuts or similar material that holds static electricity. Use bubble-type wrap or medium density foam packing.
HARD DRIVE SHIPPING
Do not use packing material that holds static electricity. Ship HDDs in an anti-static bag, completely surrounded by about two inches of a suitable packing material. Carriers frequently have boxes available at no cost. Most carriers do not charge by the size of box, only by the weight, so use a large enough box to accommodate sufficient packing material... It is always best to error on the side of caution. Never ship a HDD in an envelope--NEVER!
LAPTOP COMPUTER SHIPPING
Do not use packing material that holds static electricity. Two to three inches of suitable packing material, completely surrounding the laptop, should be sufficient. Use a sturdy enough box to protect the equipment, and sufficient packaging tape to make sure it is secure.
TOWER COMPUTER SHIPPING
Do not use packing material that holds static electricity. Depending on the type and weight of the computer, five to six inches of suitable packing material, completely surrounding the computer, is not too much, and may not be enough. Use a very sturdy box, and sufficient packaging tape to make sure it is secure.

Rule of thumb: The heavier the item you are shipping, the more packing material is required to protect it.

Note: All services conform to, and are rendered within, applicable laws, Title 18 U.S. Code, Chapters 119-121 et al, ECPA (Electronic Communications Privacy Act), FCRA (Fair Credit Reporting Act), and PPA (Privacy Protection Act) regulations. All services are contingent on a signed contract and advance retainer, and no services are rendered in arrears. The focus of all examinations is the inanimate machine, i.e. the computer/s - not a person or persons. DataChasers® is not subject to the Fair Credit Reporting Act (FCRA) and holds a Federal Trade Commission (FTC) opinion to that effect.